Terms And Conditions

Terms and Conditions

  • Business hours are Monday to Friday from 8 am to 5 pm PST.
  • Express orders can only be shipped the same day if your order is placed by 12:00 pm
  • Once your order is placed you will receive a confirmation email.
  • If for any reason, the items you ordered are not in stock or on backorder, you will be notified via email.
  • Any documentation, if needed, must be requested upon order.

Return Policies:

  • Fire Safety Supply has a 30-day return policy.
  • Please note that all special-order items are non-refundable. Non-stock items are considered special ordered.
  • To be eligible for a return, your item(s) must be unused and in its original packaging.
  • A Return Merchandise Authorization (RMA) will be required for your return.
  • You will be responsible for paying your own shipping costs for any returns.
  • Once we receive your item, we will inspect it and notify you of the status of your refund. Shipping costs are non-refundable.
  • All returns are subject to a 25% restocking fee and may be refused if items are not in original packaging or appear to be damaged/used.

Shipping Policies:

  • Free Standard Shipping on orders $100.00 or more!
  • Free Shipping Excludes Chemical over 15 lb and Hazmat Fees.
  • Orders with Hazmat will incur an additional $35.
  • Large Bulk orders may be subject to approval prior to processing.