Terms and Conditions
- Business hours are Monday to Friday from 8 am to 5 pm PST.
- Express orders can only be shipped the same day if your order is placed by 12:00 pm
- Once your order is placed you will receive a confirmation email.
- If for any reason, the items you ordered are not in stock or on backorder, you will be notified via email.
- Any documentation, if needed, must be requested upon order.
- Fire Safety Supply has a 30-day return policy.
- Please note that all special-order items are non-refundable. Non-stock items are considered special ordered.
- To be eligible for a return, your item(s) must be unused and in its original packaging.
- A Return Merchandise Authorization (RMA) will be required for your return.
- You will be responsible for paying your own shipping costs for any returns.
- Once we receive your item, we will inspect it and notify you of the status of your refund. Shipping costs are non-refundable.
- All returns are subject to a 25% restocking fee and may be refused if items are not in original packaging or appear to be damaged/used.
- Free Standard Shipping on orders $100.00 or more!
- Free Shipping Excludes Chemical over 15 lb and Hazmat Fees.
- Orders with Hazmat will incur an additional $35.
- Large Bulk orders may be subject to approval prior to processing.