FAQs

We service many types of fire protection equipment, including portable fire extinguishers, fire sprinkler systems, special-hazard systems, restaurant fire suppression systems, vehicle and spray-booth systems, and clean-agent systems. We also provide fire risk assessments, fire extinguisher training, fire system drawings, inspections, testing, recharging, maintenance, and cylinder shopwork. Visit our Services at a Glance page for additional information.

Yes. We sell a wide range of fire protection products and can install many types of fire suppression systems. Fire Safety Supply is an authorized ANSUL and Pyro-Chem distributor specializing in fixed systems for restaurant and industrial applications, as well as portable fire extinguishers for many applications. Installation availability depends on the project and location, so please contact our team to discuss your requirements.

On-site service availability depends on your location, the equipment involved, and the scope of work. Fire Safety Supply has locations in Northern California, Southern California, and Texas. Please contact us with your service address and a description of the equipment so we can confirm availability.

Yes. Our fire extinguisher training covers the PASS method, selecting the appropriate extinguisher for different hazards, and recognizing potential workplace fire hazards. Visit our Fire Extinguisher Training page or contact our team to discuss scheduling and availability.

The correct product depends on the fire hazard, equipment or system manufacturer, model, application, capacity, and applicable code requirements. Review the product specifications and manufacturer documentation before ordering. If you are uncertain, contact our technical team with information about your application. Final equipment selection and code compliance should be confirmed by a qualified fire protection professional or your local authority having jurisdiction.

Yes. When contacting us, provide the manufacturer, system or extinguisher model, existing part number, serial number when available, and clear photographs of the equipment and label. Dimensions and a description of where the part is used can also help. Our team will review the information and assist with identifying a suitable replacement when possible.

Match the manufacturer part number, equipment model, system type, and specifications with the applicable manual or parts book. Do not substitute a component solely because it looks similar. You can use our ANSUL Products and Parts Research and Amerex Products and Parts Research resources, or contact our technical team before ordering.

Often, yes. Contact our sales staff with the manufacturer, part number, description, quantity, and required delivery date. If we do not stock the item, we will use our established network within the safety and fire protection industries to try to locate it or direct you to an appropriate resource.

Our Resources section includes ANSUL and Amerex catalogs, product research tools, parts books, schematics, product videos, and material safety data sheets. For chemical-agent information, visit our MSDS and SDS page. If the document you need is not available online, call 1-800-498-3473.

Many fixed fire suppression system components, pressurized cylinders, and regulated fire protection products must be installed or serviced by trained and qualified personnel. Licensing and permit requirements vary by jurisdiction. Always follow the manufacturer instructions and applicable codes, and consult your local authority having jurisdiction before installing or modifying a fire protection system.

Place an order online by adding products to your cart and proceeding through our secure checkout. You may also place an order by phone, email, or fax. For assistance, please contact our customer service team.

We accept major credit cards, checks, wire transfers, and cash. Online purchases must be paid by credit card unless your organization has established payment terms with our credit department.

No. You may purchase the quantity that suits your needs. Orders of $100 or more qualify for free standard shipping within the 48 contiguous states, subject to exclusions. Express shipping, hazardous-material fees, and certain wholesale or corporate shipping arrangements are not included. See our Free Shipping page for details.

Yes. Our sales staff can prepare quotes for orders large or small. Include the product name or part number, desired quantity, delivery location, and required date. We will provide availability and an estimated delivery date whenever possible. If an item is unavailable, we will try to help locate an alternative or direct you to an appropriate resource. Request a quote.

Purchase orders and established payment terms may be available to approved accounts. Please contact our sales or credit department before ordering to confirm eligibility, submit the required documents, and establish terms.

Yes. After placing an order, you will receive a confirmation email. If an ordered item is out of stock or on back order, we will notify you by email. Check your spam or junk folder if the confirmation does not appear in your inbox.

Contact us as soon as possible at 1-800-498-3473. We will try to accommodate your request, but an order may not be changed or canceled after it has entered processing, been prepared for shipment, or shipped. Special-order items may also be subject to supplier restrictions.

Go to the sign-in page and select Forgot your password? Enter the email address registered to your account, and you will receive password-reset instructions. If you need additional assistance, please contact our customer service team.

We ship throughout the 48 contiguous United States and are a FedEx hazardous-material shipper. Hazardous products may be subject to special packaging, carrier restrictions, additional fees, and signature requirements. Non-hazardous shipments to Alaska or Hawaii may be available with exceptions. Please contact our sales team for eligibility and a shipping quote.

Orders of $100 or more qualify for free standard shipping within the 48 contiguous states. Free shipping excludes express service and hazardous-material fees. Wholesale accounts and corporate clients may have different shipping arrangements. Visit our Free Shipping page for complete information.

Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time. Express orders placed after 2:00 p.m. Pacific Time may not be processed the same day. Weekend and after-hours orders are processed on the next business day. Product availability, hazardous-material requirements, and large-volume approval may affect processing time.

Yes. Orders containing hazardous materials incur an additional $48 hazardous-material fee. Hazardous shipments may also have carrier and destination restrictions. A signature is required for hazardous-material shipments delivered to residential addresses.

When tracking information becomes available, it will be associated with your order and may be sent by email. Registered customers can sign in to review their order status. If you cannot locate the tracking information, contact customer service with your order number.

Keep the product, original packaging, shipping carton, and packing materials. Take clear photographs of the carton, shipping label, packaging, and affected items, then contact us promptly with your order number and a description of the problem. Do not discard or return anything until our team provides instructions.

A Return Merchandise Authorization must be requested within 30 days of delivery. The customer is responsible for return shipping costs. A Fire Safety Supply shipping label may be provided upon request, with its cost deducted from the refund. Returns are subject to a 25% restocking fee and may be refused if the products are not in their original packaging or appear damaged or used. Review our Refund and Returns Policy before returning an item.

Contact Fire Safety Supply within 30 days of the delivery date and provide your order number, the product you wish to return, the quantity, and the reason for the return. Wait for authorization and return instructions before shipping the product. Unauthorized returns may be refused.

Your refund or account credit will be applied after the returned products have been received and inspected. Applicable return-label costs and the 25% restocking fee will be deducted from the refund or credit. Products that are used, damaged, or missing their original packaging may be refused.

Request any required documentation when placing the order. Include the document name or requirement in your order notes and contact our team if confirmation is needed. Requests made after processing or shipment may not be available immediately.

Yes. Fire Safety Supply offers wholesale and quantity pricing to qualifying fire equipment companies, safety businesses, and resellers. Products may include ANSUL and Pyro-Chem service products, ANSUL-EX, SENTRY extinguishers, and system service products. Call 1-800-498-FIRE (3473) or visit our Wholesale Accounts page.

Quantity and account-based pricing may be available for qualifying purchases and organizations. Contact our sales team with the products, quantities, delivery location, and purchasing requirements so we can determine the appropriate program and prepare a quote.

Review the wholesale program information and complete the Reseller Application. Our team will review the submitted business information and contact you regarding eligibility and the next steps.